At IMAM Academy LLC, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use our website https://imamacademy.net/ or any related services.

1. Information We Collect

We collect information in two main ways:

A. Information You Provide

When you register, make a payment, or contact us, we may collect:

• Name, email, phone number, and address
• Account login details
• Payment information (processed securely through trusted partners)
• Age or country of residence (if required for eligibility)
• Optional third-party account details (e.g., Facebook login)

B. Information Collected Automatically

When you browse our website, we may automatically collect:

• Your IP address and browser type
• Website usage data (pages visited, duration, etc.)
• Cookies to improve performance and remember preferences

You can disable cookies in your browser, but some features may not work properly.

2. Access and Data Retention

• You can review or update your personal details anytime via your student dashboard.
• When you cancel your account, we keep your data for 12 months, then archive or delete it securely.

3. Communication

• We may contact you via email, SMS, or notifications for account updates, schedules, and billing.
• We may also send general information or offers. You can unsubscribe anytime from promotional emails via your account settings.

4. Data Sharing

We do not sell your personal information. We may share data only with:

• Service providers (e.g., payment processors, cloud storage providers) to operate our platform
• Affiliated services that you explicitly connect to your account
• Legal authorities, when required by law

All third-party partners comply with strict data protection standards.

5. Data Security

We use Google Cloud and industry-standard security (SSL and AES-256 encryption). While we do our best to protect your data, no system is completely secure.

6. Lesson Recordings

For quality assurance, all lessons are recorded. Recordings are used to:

• Maintain teaching quality
• Provide student support
• Develop training and assessment tools

Recordings are encrypted and securely stored. If you prefer not to have your lessons recorded, email us at support@imamacademy.net.

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At IMAM Academy, we are committed to providing high-quality learning experiences and fair, transparent policies. This Refund Policy explains when and how refunds are issued for our services.

1. General Policy

All refunds are handled according to the plan and session type purchased. Refunds are issued only in specific cases outlined below. All requests for refunds must be submitted in writing to support@imamacademy.net within the applicable time frame. You may be eligible for a refund in the following cases:

A. Lessons Canceled by Imam Academy

If a teacher cancels a session or Imam Academy cancels a class for any reason, students will receive a full refund for that session, regardless of their plan type.

B. Lessons Canceled by Student

If you cancel a session more than 4 hours before its scheduled start time:

• Platinum Plan: Up to 3 refunds per month.
• Gold Plan: 1 refund per month.
• Silver Plan: No refunds for student cancellations.

If you cancel less than 4 hours before the session, no refund will be issued.

C. Technical or Service Issues

If a class cannot take place due to verified technical issues caused by Imam Academy or your assigned teacher, you may request a reschedule or refund for that session.

2. Refund Method

• Approved refunds are processed within 7–10 business days.
• Refunds are returned to the original payment method used (e.g., PayPal, credit card, bank transfer).
• For international transactions, bank or currency conversion fees may apply.

3. Non-Refundable Situations

• Missed or unattended lessons without prior notice
• Account closure after lessons have started
• Subscription downgrades during an active billing cycle
• Partial use of prepaid packages or promotional offers
• Lessons forfeited due to violation of the Terms of Service

4. Refunds After Account Cancellation

If you close your account, any remaining balance or upcoming lessons are non-refundable. However, you may reschedule remaining sessions within 30 days of account closure if your plan allows it.

5. Discretionary Refunds

In cases of verified emergencies (e.g., medical conditions, family emergencies, or major travel disruptions), IMAM Academy may issue a partial or full refund based on documentation and management approval.

6. How to Request a Refund

1. Send an email to support@imamacademy.net
2. Include your full name, registered email, invoice number, and reason for the refund request
3. Our support team will review your request and respond within 3–5 business days

7. Contact Us

For any refund-related questions or assistance, please contact:

• Email: support@imamacademy.net
• Phone: +1 202-773-9101